Frequently Asked Questions

Once your order is placed, your Suarin product will be carefully prepared and ready to ship within 1–3 business days. After dispatch, delivery usually takes 1–7 business days, depending on your location and the courier service.

Yes. Once your order has been shipped, you will receive tracking details through email, SMS, or WhatsApp, depending on the contact information provided during checkout.

If your order has not yet been shipped, we may be able to update your delivery address. Please contact us as soon as possible with your order number and the correct address. Once the order has been dispatched, we may not be able to make changes.

Express delivery may be available depending on your location. Please contact us before placing your order if you need the product urgently.

Yes. Suarin candles are hand-poured and thoughtfully crafted in small batches. Because they are handmade, slight variations in colour, finish, or shape may occur. These small differences make each piece unique.

Suarin creates hand-poured sculptural scented candles. Our candles are designed not only for fragrance, but also as decorative pieces, gifting products, and calming self-care rituals.

Yes. Suarin candles are scented with carefully selected fragrances designed to create a warm, calming, and meaningful atmosphere.

Yes, most sculptural candles can be burned, but they may melt differently from regular container candles because of their shape and design. For best results, always place the candle on a heat-resistant plate or tray before lighting.

Yes. Many customers use Suarin candles as home decor, pooja decor, festive styling, gifting pieces, or self-care ritual items. You can choose to burn them or keep them as decorative candles.

Place the candle on a stable, heat-resistant surface. Keep away from curtains, paper, dried flowers, and flammable items. Do not leave a burning candle unattended. Keep away from children and pets. Trim the wick before each use. Avoid burning for very long hours at once.

Each Suarin candle is handmade, so small variations in shade, texture, finish, or fragrance strength may occur. Product photos are taken to represent the candle as accurately as possible, but handmade products may not look 100% identical every time.

Store your candle in a cool, dry place away from direct sunlight, heat, and moisture. This helps protect the colour, fragrance, and finish of the candle.

Yes, if your product arrives damaged, we will review the issue and offer a refund or replacement where applicable. To verify damage during delivery, a clear product-opening video is required for refund or replacement claims. Please contact us as soon as possible after receiving the order with your order number, clear photos of the damaged product, a full unboxing/product-opening video, and your contact details.

Because Suarin candles are handmade and carefully packed, we generally do not accept returns for change of mind. However, if there is an issue with your order, please contact us and we will review it case by case.

You can request cancellation before your order is processed or shipped. Once your order has been prepared, packed, or dispatched, cancellation may not be possible.

If you receive the wrong product, please contact us with your order number, photos of the item received, and the packaging. We will review the issue and help resolve it.

Yes. Suarin candles are designed as premium gifts for yourself and others. They are suitable for birthdays, festive gifting, housewarming, return gifts, wedding favours, corporate gifting, and self-care hampers.

Yes. We accept enquiries for custom orders, bulk gifting, corporate gifting, wedding favours, festive hampers, and personalised candle sets. Please contact us through our enquiry form with your requirements, quantity, preferred fragrance, occasion, and delivery timeline.

Personal message options may be available for selected gift orders. Please mention your request at checkout or contact us before placing the order.

Suarin candles are made for general home fragrance and decor use. However, fragrance sensitivity can vary from person to person. If you are sensitive to strong scents, have allergies, asthma, or respiratory concerns, we recommend using scented candles carefully and keeping the room well ventilated.

Fragrance experience can vary depending on room size, ventilation, temperature, and personal scent preference. Our descriptions are created to help you understand the fragrance mood and notes as closely as possible.

For order support, custom enquiries, damaged product claims, or gifting questions, please contact us through our website contact form, email, or WhatsApp. Please include your order number if your question is related to an existing purchase.